Terms and Conditions

Effective Date: June 1, 2026

Welcome to Eagle Bay Golf. These Terms and Conditions govern your use of our website, services, appointments, memberships, simulator bays, club repair services, club fitting services, lessons, and other offerings provided by Eagle Bay Golf.

Eagle Bay Golf is operated by D&R Investments, Inc. d/b/a Eagle Bay Golf. By using our website, booking an appointment, purchasing services, visiting our facility, or participating in any Eagle Bay Golf activity, you agree to these Terms and Conditions.

1. Business Information

Eagle Bay Golf provides indoor golf simulator access, TrackMan-based practice, golf lessons, club fitting, club repair, club building, membership options, and related golf services.

Eagle Bay Golf is located at:

Eagle Bay Golf
160 North Main Street
Carver, MA 02330
Phone: 508-595-8400
Email: info@eaglebaygolf.com
Website: www.eaglebaygolf.com

2. Website Use

You agree to use our website only for lawful purposes. You may not use the website in a way that interferes with its operation, attempts to gain unauthorized access, submits false or misleading information, or violates the rights of Eagle Bay Golf or others.

All website content, including text, graphics, logos, images, videos, service descriptions, and branding, is owned by or licensed to Eagle Bay Golf and may not be copied, reproduced, or used without written permission.

3. Services

Eagle Bay Golf may offer services including, but not limited to:

Indoor golf simulator rentals
TrackMan practice sessions
Golf lessons
Club fitting
Club repair
Custom club builds
Regripping
Reshafting
Loft and lie adjustments
Swingweight adjustments
Membership plans
Events, leagues, and programs

Availability of services may change at any time. Certain services may require advance booking, deposits, or separate agreements.

4. Bookings and Appointments

Customers may book appointments or services through our website, by phone, by email, or through other approved booking methods.

You are responsible for providing accurate contact information when booking. Eagle Bay Golf is not responsible for missed appointments, delays, or communication issues caused by incorrect or incomplete customer information.

Appointment times are subject to availability. Eagle Bay Golf reserves the right to reschedule, refuse, or cancel appointments when necessary due to equipment issues, staffing, safety concerns, facility needs, or other circumstances.

5. Cancellations, Rescheduling, Refunds, and Credits

Eagle Bay Golf may maintain separate cancellation and refund policies for simulator bookings, lessons, fittings, repairs, memberships, leagues, events, and other services.

Unless otherwise stated at the time of booking, cancellation and rescheduling terms may include:

Cancellations made at least 24 hours in advance may be eligible for a full refund, credit, or rescheduling.
Cancellations made less than 24 hours before the scheduled appointment may be subject to partial credit, no refund, or forfeiture of the booking.
No-shows may not be eligible for refund or credit.
Certain prepaid services, memberships, packages, special offers, or event registrations may be non-refundable.
Specific cancellation terms shown at the time of booking or purchase will control if they differ from this general policy.

6. Payments

Payment may be required at the time of booking, purchase, service completion, or as otherwise stated by Eagle Bay Golf.

Prices, fees, membership dues, packages, discounts, and promotional offers are subject to change. Taxes and processing fees may apply where required.

Eagle Bay Golf reserves the right to correct pricing errors, refuse transactions, cancel unpaid bookings, and suspend services for unpaid balances.

7. Memberships

Eagle Bay Golf may offer membership plans, including but not limited to Bronze, Silver, Gold, weekday practice memberships, volume hour packages, and other membership or access options.

Membership benefits may vary by plan and may include simulator access, booking privileges, discounted services, 24/7 member access, event access, repair discounts, fitting discounts, or other benefits.

Unless otherwise stated in a separate membership agreement:

Memberships are for the named member only.
Membership access may not be shared, transferred, sold, or assigned.
Members are responsible for all activity occurring under their account or access credentials.
24/7 access, if provided, is available to eligible members only.
Eagle Bay Golf may suspend or terminate membership privileges for misuse, unsafe conduct, non-payment, violation of facility rules, sharing access credentials, damaging property, or other conduct Eagle Bay Golf determines to be inappropriate.
Membership fees, billing terms, cancellation terms, and renewal terms may be provided separately at the time of enrollment.

8. Simulator and Facility Rules

All customers, guests, and members must follow Eagle Bay Golf facility rules, posted signage, staff instructions, and safety requirements.

Rules may include, but are not limited to:

Use clean golf clubs, clean golf balls, and clean shoes.
No metal spikes.
No food or drink inside simulator hitting areas unless expressly permitted.
Do not swing clubs outside designated hitting areas.
Do not enter another simulator bay without permission.
Do not hit shots until all people are safely outside the hitting area.
Do not misuse screens, mats, turf, cameras, sensors, projectors, computers, furniture, doors, locks, or access systems.
Children and minors must be supervised as required by Eagle Bay Golf policy.
Customers are responsible for their guests and invitees.
Unsafe, reckless, abusive, intoxicated, or disruptive behavior is not permitted.

Eagle Bay Golf reserves the right to remove any person from the facility, deny access, suspend accounts, or terminate memberships for violation of facility rules.

9. Damage Responsibility

Customers, members, guests, and participants are responsible for damage they cause to Eagle Bay Golf property, equipment, technology, simulator components, furnishings, clubs, tools, access systems, or the facility.

This may include damage caused by careless swinging, misuse of equipment, intentional acts, unauthorized access, failure to follow instructions, or bringing unsuitable equipment into the facility.

Eagle Bay Golf may charge the responsible customer, member, or account holder for repair, replacement, labor, loss of use, or related costs.

10. Club Repair, Club Building, and Club Fitting Services

Eagle Bay Golf may provide club repair, club building, club fitting, club analysis, and related equipment services.

Club work may include, but is not limited to, regripping, reshafting, loft and lie adjustments, swingweight adjustments, ferrule installation, component assembly, broken shaft repair, and custom builds.

Customers acknowledge that:

Golf clubs and components may have existing wear, defects, damage, or manufacturer tolerances.
Some repair or adjustment work carries risk of cosmetic or structural damage, especially with older clubs, previously repaired clubs, or clubs with hidden defects.
Certain adjustments may not be possible or advisable depending on the clubhead, shaft, hosel, material, condition, or design.
Parts, shafts, grips, heads, ferrules, and other components may be subject to availability.
Turnaround times are estimates and are not guaranteed unless expressly agreed in writing.
Customer-provided components may not carry the same warranties or replacement options as components sourced by Eagle Bay Golf.
Fitting recommendations are based on available data, player feedback, observed performance, and professional judgment, but no specific score, distance, ball flight, handicap reduction, or performance result is guaranteed.

Eagle Bay Golf reserves the right to decline repair, build, or fitting work if the work is unsafe, unsuitable, impractical, unavailable, or outside the scope of services offered.

11. Lessons and Instruction

Golf lessons, coaching, and instructional services are intended to help golfers improve knowledge, technique, practice habits, and performance.

Golf improvement depends on many factors, including practice, physical ability, equipment, health, consistency, and individual effort. Eagle Bay Golf does not guarantee any specific performance result, handicap reduction, score improvement, distance gain, or competitive outcome.

Participants are responsible for informing Eagle Bay Golf of any physical limitations, injuries, medical concerns, or restrictions that may affect participation.

12. Health, Safety, and Assumption of Risk

Golf activities involve inherent risks, including but not limited to swinging clubs, being near moving clubs or balls, using simulator equipment, walking on turf or flooring, participating in lessons, and handling golf equipment.

By using Eagle Bay Golf’s facility or services, you acknowledge and accept these risks. You agree to follow all safety instructions and use reasonable care for yourself and others.

Eagle Bay Golf may refuse service or access to anyone who appears unable to safely participate or who creates a safety concern.

13. Minors

Minors may participate in Eagle Bay Golf services subject to Eagle Bay Golf policies. A parent, guardian, or responsible adult may be required to supervise minors, sign waivers, book services, or accept responsibility for the minor’s conduct.

Parents and guardians are responsible for damage, injury, or rule violations caused by minors under their supervision.

14. Events, Leagues, and Programs

Eagle Bay Golf may offer events, leagues, clinics, youth programs, tournaments, and other organized activities.

Separate rules, eligibility requirements, schedules, fees, prizes, cancellation policies, or waivers may apply. Eagle Bay Golf reserves the right to modify formats, schedules, prizes, rules, or eligibility requirements as needed.

15. Communications

By submitting a form, booking an appointment, purchasing a service, or contacting Eagle Bay Golf, you agree that Eagle Bay Golf may contact you regarding your inquiry, appointment, booking, purchase, account, service, membership, repair, fitting, lesson, or related transaction using the contact information you provide.

SMS text messages will only be sent if you separately opt in to receive SMS communications. SMS consent is not required to submit a form, make a purchase, or use Eagle Bay Golf services.

Email marketing communications may include updates, offers, announcements, and service information. You may unsubscribe from marketing emails where an unsubscribe option is provided.

For more information about how Eagle Bay Golf collects, uses, and shares personal information, please review our Privacy Policy.

16. Privacy

Eagle Bay Golf’s collection, use, and sharing of personal information is described in our Privacy Policy.

The Privacy Policy explains what information we collect, how we use it, how we may share it with service providers, and how SMS consent and phone numbers are handled.

In the event of a conflict between these Terms and Conditions and the Privacy Policy regarding personal information practices, the Privacy Policy will control with respect to privacy matters.

17. Third-Party Services

Eagle Bay Golf may use third-party services for website hosting, booking, payment processing, email communications, SMS messaging, analytics, customer management, scheduling, security, and related business operations.

Use of third-party platforms may be subject to those providers’ own terms and policies. Eagle Bay Golf is not responsible for third-party websites, platforms, outages, policies, or services outside of Eagle Bay Golf’s control.

18. Gift Cards, Packages, Promotions, and Discounts

Eagle Bay Golf may offer gift cards, prepaid packages, discounts, promotions, opening offers, charter membership offers, or other special programs.

Such offers may be subject to specific terms, expiration dates, usage limits, blackout dates, non-transferability, or other restrictions. Promotions cannot be combined unless expressly stated.

Eagle Bay Golf reserves the right to modify or end promotions at any time, subject to applicable law.

19. No Warranties

Eagle Bay Golf provides its website, facility, services, equipment, and information on an “as available” basis.

While Eagle Bay Golf strives to provide accurate information and quality services, we do not guarantee that the website will be error-free, uninterrupted, or always available, or that services will produce any specific golf performance outcome.

20. Limitation of Liability

To the maximum extent permitted by law, Eagle Bay Golf, its owners, employees, contractors, instructors, agents, and representatives shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the website, facility, services, equipment, memberships, lessons, fittings, repairs, or events.

Nothing in these Terms is intended to limit liability where such limitation is prohibited by law.

21. Indemnification

You agree to indemnify and hold harmless Eagle Bay Golf, its owners, employees, contractors, instructors, agents, and representatives from claims, damages, losses, liabilities, costs, and expenses arising out of your violation of these Terms, misuse of the facility or equipment, violation of facility rules, damage caused by you or your guests, or unlawful conduct.

22. Changes to Services and Terms

Eagle Bay Golf may update services, pricing, hours, policies, membership benefits, facility rules, and these Terms and Conditions from time to time.

Updated Terms will be posted on our website with a revised effective date. Continued use of the website or services after updates are posted means you accept the revised Terms.

23. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

24. Contact Us

Questions about these Terms and Conditions may be directed to: